Help
FAQ
Shipping, sizing, returns, and the rest.
When will my order ship?
Everything is printed to order. Most orders ship in 2–5 business days and arrive 3–4 business days later (US).
Shipping is $8 flat · free over $100. You'll get a tracking email as soon as it leaves the printer.
Do you ship outside the US?
No, not yet. We ship to all 50 states, including Alaska, Hawaii, and PO boxes.
What sizes are there, and how do they fit?
Hoodies come in S through 3XL with a unisex fit. They run small, so size up for a relaxed fit.
Each product page has a size chart with measurements in inches and centimeters. Measurements may vary by up to 2 in.
What's your return and exchange policy?
Misprints, defects, damage, or the wrong item: we replace or refund it free. Email us within 30 days of delivery with a photo.
Because every item is printed to order, we can't accept change-of-mind returns.
Need a different size? We can reprint it for $15 to cover the new print and shipping.
Start a replacement or exchangePre-orders: when am I charged?
You're charged at checkout. Your order ships by the date shown on the product page and at checkout.
You can cancel for a full refund any time before it ships. If anything delays it, we'll email you and you can cancel for a prompt full refund.
How should I wash it?
Machine wash cold, inside out. Tumble dry low. Don't iron the print.
Can I request my town?
Yes. The most-requested towns get pinned next.
Request your townHow do I reach you?
Email hello@knownwatersco.com or use the contact form. A real person (the owner) answers.
Contact us